Billing Exception Reports

Billing Exception Reports Exception Reports No read report Zero Read Current equals Previous Current less than Previous Zero Bill Amount Customers Not Billed

Bills Greater Than Bills Less Than Consumption Greater Than Consumption Less Than Consumption Deviation Bill Amount Deviation Other Reports

Billing Exception Reports

The Exception Reports will help you to validate meter consumption and billing amounts.

To enter the billing exceptions report You will need to complete the billing to step 7 (Print reports)

You will then see the reports screen.

The First tab of the screen will allow you to print, preview, export, email, or save your billing register, billing summary, ACH register (if applicable) and the G/L journal register.

**The prorated customer report thru refund report will only be highlighted if you have a customer that is on one of the reports

Exception Reports

Exception reports are located on the second tab of the billing reports screen.

No Read Report

The No Read report will list customers who did not have a meter reading when the files were import. This will allow you to do research to ensure that the customers did or did not have a reading.

Zero Read

The Zero Read report will list all customers that have a zero read in the meter reading files. This will allow you to do research to ensure that the customers did or did not have a zero reading.

Current Equals Previous Reading Report

The Current Equals Previous Reading Report will list all customers whose current meter reading is equal to the previous reading. This will allow you to do research to ensure that the customers did or did not have a reading that is equal to the previous reading.

Current Less Than Previous Reading Report

The Current Is Less Than Previous Reading Report will list all customers whose current meter reading is less than the previous reading. This will allow you to do research to ensure that the customers did or did not have a reading that is less than the previous.

Zero Bill Amount

The Zero Bill Amount Report will list all customers that have a zero billing amount for this current billing period. This will allow you to do research to ensure that the customers listed are to receive a zero billing amount for the current billing period.

Customers Not Billed Report

The Customers Not Billed Report will list active customers with active services that are not receiving a bill for this current bill period. This will allow you to do research to ensure that the customers listed are to be billed or not.

Bills Greater Than Report

The Bills Greater Than Report will list all customers whose bill for this current billing period is greater than the amount that was entered in the amount field. This will allow you to do research to ensure that the customers listed billing amounts are correct or not.

Bills Less Than Report

The Bills Less Than Report will list all customers whose bill for this current billing period is less than the amount that was entered in the amount field. This will allow you to do research to ensure that the customers listed billing amounts are correct or not.

Consumption Greater Than Report

The Consumption Greater Than Report will list all customers whose consumption for this current billing period is greater than the amount entered in the consumption field. This will allow you to do research to ensure that the customers’ consumptions are correct or not.

Consumption Less Than Report

The Consumption Less Than Report will list all customers whose consumption for this current billing period is less than the amount entered in the consumption field. This will allow you to do research to ensure that the customers’ consumptions are correct or not.

Consumption Deviation Report

The Consumption Deviation option will generate a report that will list the customers whose consumption usage is different from the last billing cycle. This report can be reviewed and the consumption can be adjusted prior to finishing the billing process to ensure that the customer is being billed properly.

Bill Amount Deviation Report

When the Bill Amount Deviation checkbox is checked, the Billing Exception Report – Billing Amount Deviations will be displayed. This report will contain information on accounts that have a billing amount that is different from the previous amount.

Other Reports

The other reports tab will allow you to view the detail billing step report and the journal detail report by customer number.